• While browsing or accessing our Platform and providing the information as explained in this Policy, you agree as a customer to the collection and use of the information that you disclose on the Platform in accordance with this Policy, including but not limited to your agreement of sharing your information as per this Policy. We advice you to read this Policy regarding the collection, usage and disclosure of your information. If you do not resonate with any of the terms or policies described in this Policy, you may discontinue the usage of the Platform.
• Furthermore, you must agree to obtain all communications regarding our services on the mobile number submitted to the Company by you, despite the mobile number being registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). Inspite of your registration with the National Do Not Call Registry (In Fully or Partly blocked category under National Customer Preference Register set up under the Telecom Regulatory Authority of India), you hereby exhibit your interest and follow the agreement to receive communications, even commercial in regards to the Company’s services. Furthermore, you confirm that no information communicated to you by the Company or on behalf of the Company shall be interpreted as Unsolicited Commercial Communication under Regulation 2(bw) of the TRAI Regulations and you have clearly chosen to obtain related communications on the mobile digits provided by you.
• In matter of this Policy, the term “Personal Information” defines any information related to you, either directly or indirectly, along with other information available with the Company, which recognises you, and is given to and/or collected over the Platform to be conserved by the Company in an approachable form, provided that, any information that is freely accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not be considered as Personal Information for the purposes of this Policy.
Collecting Personal Information:
As Company, we communicate with you through various channels, that includes our Platform, email, phone or text messages on your mobile phone, although we do usually observe that our preferred means of communication is email which is more environment conscious. These communications may involve submitting as well as receiving information from you.
The Company preserves the Personal Information that you provide while accessing the Platform, which consists of your Personal Information into data fields on the Platform as part of a voluntary registration process. We also save this Personal Information through sponsored social media platforms, events, when you submit your name, postal address, e-mail address, and/or other details while registering or placing orders for the Products. Similarly, you are bound to receive information about various Products, sign up for newsletters, obtain offers, and get in touch our customer care service. For further protection of your private details, you are requested to not submit to the Company any such information that is not precisely requested or that you do not wish to share. You are at power to choose and provide only certain information, however, this might restrict you from the use of our Platform or certain features available on our Platform. On the second note, we automatically collect and record certain information during your interaction with us. This includes data about your use of the Platform, and your contact with content and services available through the Platform. Some information may be collected using various technologies, such as cookies, Internet tags, and web beacons, URL of the Website recently visited and the browser version in operation. Passive information collection technologies can make your access to the Platform much convenient as it provides better service, personalises sites depending upon consumer preferences, compiled statistics, detects trends, and governs and improves the Platform. The Information received by these technologies cannot recognise you without additional identifiable information. We also collect information such as your location and your mobile device, including a unique identifier for your device as well.
Besides this, the Company collects and stores your information from other sources, such as updated delivery and address information provided by third parties. This allows us to rectify our records and deliver your next purchase conveniently. You are eligible to participate in a third party application as well as social media sites. We may also receive market related, or demographics information, information about you from third parties to improvise upon our ability and tailor-make our content for you. Please note that we hold no accountability for the privacy practices of such third-party websites since it is not managed or controlled by us.
Content of Personal Information:
The Company collects and stores that information which is important to ensure accuracy while providing services and is necessary to process your placed order, provide a refund or enhance the quality of our Products and services
Following are the categories of Personal Information that is collected and saved by us:
• customer’s full name, e-mail and postal addresses, phone number(s), country;
• date of birth, language preference, and current location while browsing the platform.
• any public records or data such as information about you that is freely available on the Internet;
• names of the persons to whom the purchases have been shipped including shipping address and telephone numbers, IP addresses;
• product interest information as well as your opinions and individual preferences.
• financial details such as bank account or credit card or debit card details or other payment instrument.
• phone numbers required to call our customer service number.
The Company is likely to save and use technical data and related information such as that of your device, system and application software, and peripherals, that is collected periodically to carry out the provision of software updates, product support and other services related to the platform.
The Purpose of Collecting Personal Information:
The Company uses your Personal Information to verify your identity and facilitate the Product purchases and transactions. Besides, this also allows the Company to communicate with you regarding your account and activities on the Platform. As a customer/user, you can
register for our newsletter, respond to a survey or marketing communication which will allow us to serve you better in future in respond to your requests. Furthermore, we require personal information to respond to reviews, comments, or other feedback, record ratings, follow up, administer contests, promotions, survey or other site feature, help us learn more about your shopping preferences, conduct marketing and performance research to guide us in measuring the quality of our services, comply with our legal obligations, policies and procedures that include enforcement of terms and conditions. You can communicate regarding order updates and offers through e-mail, SMS and social media channels. We also facilitate internal research on our Customer’s demographics, interests, and behaviour to serve you better and provide
you with exclusive offers at the Platform. Moreover, we are able to analyse trends, track Customer’s web page movements in order to identify you and your shopping cart for aggregate use. You personal information lets us determine the store locations containing nearest to you. Through the information provided by you, we can take prevention against crimes that are not limited to fraud and violations of T&C.
Performance of a Contract: Some Personal Information processed is performed as it is necessary for the performance of our agreement with you. For instance, this is required while delivering the Products ordered by you on our Platform.
Legitimate Interest: Legitimate interests includes the marketing information about our Products, that we communicate with you in order to serve you better.
Compliance with a Legal Obligation: It is important to record your personal information in order in order to comply with a legal obligation, such as to retain business records for fixed periods of time.
Consent: Eventually, we also rely upon your consent in order to process your Personal Information, such as seeking your consent at the time of provision. You can withdraw your consent, as per this Policy where applicable, by sending an email to firstname.lastname@example.org
We may also generate anonymized and aggregated information from your usage of the Platform. Such information is used to facilitate various functions, that include identification and remediation of any bugs, and enhancing the performance of our Platform. This may also be required for internal analysis, analytics and research and may be shared with third parties for our or their purposes to prevent anyone from identifying you. Besides, we also maintain a social media presence, such as a Facebook, Instagram, and YouTube feed. You can communicate with us through these channels, and participate in our contests, post content, or share material from our Platform, and use our social media plug-ins. During the interaction we will receive information such as your user ID, your profile picture, photos you post, and similar information, which is often determined by your privacy settings at respective social media sites. The Company uses this information for the purposes we have described throughout this Policy. Your use of social media sites is primarily governed by the site operators’ privacy policies and terms of service, and the information you share with us and with others is specifically controlled by the privacy settings you have established at those sites.
While making an online transaction you may provide payment information to us to buy our products. This includes credit cards numbers, billing information using third-party intermediary PCI-DSS compliant service providers. This information is provided directly by you, via the Platform, into the PCI/DSS-compliant payment processing service. The Company subscribes, and the Company do not process or store the payment or use your billing information for any purpose except for payment processing on our behalf.
However, do ensure that when you use the Platform, you are responsible for maintaining the security of your access information and password. You are responsible for restricting access to your computer, mobile device, etc., and you agree to accept responsibility for all activities that occur under your password. The Company holds no accountability to secure any information that you release on you own, that you request us to release or that is released through another third party. Furthermore, we may record calls but for quality and training purposes only.
How do we share personal information?
The persons authorized by us are only able obtain access to your Personal Information. They include, our affiliates and third parties, service providers who perform services on our behalf. However, these service providers will not be authorized to use or disclose such information except as necessary to perform services on our behalf or comply with legal requirements. In any case, if we decide to merge/sell all or substantially all of our business to another business entity, we may transfer your Personal Information to that business entity for the evaluation of the proposed transaction or for operating and managing the affairs or for other purposes mentioned in this Policy.
Your Personal Information May also be shared with our other corporate entities which may help them identify and prevent identity theft, fraud, and other potentially co-related illegal acts. However if you object to such sharing, kindly do not provide us with any information.
Furthermore, we may keep other companies and individuals such as order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web-hosting companies and fulfillment companies, to perform certain functions on our behalf in regards with this Policy. Such third parties may be provided with access to Personal Information needed to perform their functions but may not use such information.
Additionally, in some cases, we will require your consent to offer such information to any third party company. Upon your agreement, we will share your information with third party. This information would be used by them in accordance with their own policies. Moreover, we may disclose any Personal Information if required to do so by law or when necessary to respond to any court orders or other legal processes. This may also take place in case of violation of our Terms and Conditions or Policy, posting content that violates the rights of a third party; or incase of protection of rights, property or personal safety of our other Customers or the general public.
Retention of Personal Information:
Your Personal Information will be saved by the Company only as long as it is reasonably required or otherwise permitted either by your consent or by applicable law, regulator requirements or until it fulfils the purposes for which it was collected. We design adequate administrative, technical and physical safeguards to protect your Personal Information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
The Customers can opt-out of receiving any promotional or marketing communications from us as per their will. For the same, they can contact us at the address given below. You can also update your Personal Information in relation to your account such as editing your name, e-mail address, security questions, and other preferences by signing into your account and clicking on the "My Account" page, and then calling customer care executive.As far as receiving newsletters and promotional e-mails is concerned, you can follow the “unsubscribe” link at the bottom of any promotional e-mail that you receive. Furthermore, you can remove content from Customer review and ratings by e-mailing details to email@example.com.
Withdrawal of Consent:
Incase of your agreement to the collection of your Personal information, it’s use and/or disclosure in accordance with the policy, you obtain the rights to withdraw your consent at any time by writing to us at firstname.lastname@example.org. Moreover, for you may turn off your location services on your device at any time. Please note that any processing that we have carried out before the withdrawal of your consent remains lawful.
Storing your Personal Information:
The Company uses its own secure on-site servers or other internally hosted technology to store your personal information. It can also be saved by third parties, via cloud services or other technology, with whom the Company has contracted, to employ at least the same level of security as them, and to support the Company's business operations. These third parties do not retain access to your Personal Information other than for cloud storage and retrieval.
Disposal of Personal Information:
We use your Personal Information ensuring that your privacy is protected and take reasonable measures to delete or permanently de-identify Personal Information that is no longer required.
Do we use 'Cookies' ?
Customer Comments and Content:
While posting any content on your platform, you choose to accept that the information that you are providing there may be read, collected, or used by the third parties. In this case, we do not hold any accountability of the information that you have submitted, and we cannot guarantee that third parties have not made copies of or will not use such information.
Links to Third Party Advertisments:
We may display on our website, links to web sites that are owned or operated by third parties but we as another Company have no control over the content available on that website. We do not represent, endorse or take any responsibility for the content or any damage or loss related to the use of third-party website.
Third Party Analytics:
You have the opportunity to submit your resume or other information through our Platform for consideration for employment at the Company. All the details that your provide in your resume or related to seeking the employment opportunities are kept confidential. In any case, we may keep the information on file for future use, while we make our hiring decisions.
Individuals under the age of eighteen (18) are not designed to use our platform. Any persons under eighteen (18) years of age, may access our Platform, but is requested to not provide your Personal Information to us.
We always attempt to protect your Personal Information from loss or theft, as well as unauthorized access, disclosure, re-using in any form like copying or modifying. We consider various methods to safeguard your Personal Information which includes restricting of access to offices, alarm systems, securing passwords and encryption, making confidentiality agreements, limiting access on a need-to-know basis, staff training and security clearances. For online security purposes, we incorporate encryption and authentication tools to protect your Personal Information from unauthorized use. Furthermore, we utilise firewalls to protect our servers and network from unauthorized users that can access and tamper files and other information that we record.
We also endeavour to keep your Personal Information updates and accurate. We use regular Malware Scanning. Addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. However, we hold no liability for any indirect, direct or accidental, loss, or damage caused to the Customers due to the unauthorized access or misuse of the Personal Information by any third party.
Please note that our policy is reviewed and revised time and again for which we include include a notation “Revised (date)”, indicating that you must review the new terms, which will be effective immediately upon posting on this page, with an updated date. If you access the Platform post the significant changes, your agree upon the provision laid in modified Policy and any changes contained therein.
Any concerns or complaints regarding the use of your personal information can be shared with our grievance officer. For the same, please contact:
FirstLeaf Wellbeing Private Limited
A-33, Shankar Garden, New Delhi, India.
Email id – email@example.com